Terms & Conditions

By enrolling in any course, program, or service offered by the International Institute of Computer Science and Administration ("ICSA"), or by accessing or using any ICSA website, portal, or digital platform, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

These terms constitute a legally binding agreement between you ("the Student" or "User") and ICSA. If you are enrolling on behalf of a minor or a third party, you represent that you have the authority to bind that person to these terms.

Enrolment at ICSA is subject to availability of places on the selected course and confirmation of registration by ICSA staff. Submitting an enrolment form or making an enquiry does not guarantee a place on a program.

To complete registration, students must:

• Provide accurate personal information including full name, contact details, and valid identification (Civil ID, passport, or residency permit as applicable).
• Pay the required course fee in full, or arrange an approved payment plan with ICSA administration prior to commencing classes.
• Complete and sign any additional registration forms required for specific courses, particularly UK diploma programs requiring external accreditation.
• Be of the minimum age required for the enrolled course (16 years or older, unless otherwise specified for a particular program).

ICSA reserves the right to decline any enrolment application at its discretion, without obligation to provide a reason.

Course fees are payable in Kuwaiti Dinars (KWD) and must be paid in full prior to the commencement of the program, unless a written payment plan has been agreed with ICSA administration.

All fees quoted are for the course only and do not include the cost of textbooks, examination fees, external certification fees (e.g. QUALIFI UK registration), or re-sit fees unless explicitly stated.

ICSA's refund policy is designed to be fair to both students and the institute. Refunds are handled on a case-by-case basis in accordance with the following guidelines:

Refund requests must be submitted in writing to ICSA administration at [email protected] or in person at either branch. Approved refunds will be processed within 14 business days.

Fees paid for UK diploma programs involving external accreditation bodies (QUALIFI, etc.) are subject to those bodies' own non-refundable registration terms once payment has been forwarded to the accreditor.

ICSA delivers courses through in-person instruction at its Mahboula and Kuwait City branches. Where offered, online or blended learning formats will be communicated at the time of enrolment.

• ICSA reserves the right to change course schedules, instructors, venues, or delivery formats where necessary, and will provide reasonable notice to enrolled students.
• Classes run Saturday to Wednesday and on some Fridays. Thursday is our day off. Full schedules are provided upon enrolment.
• ICSA reserves the right to cancel or reschedule individual classes due to public holidays, unforeseen circumstances, or low enrolment. Cancelled classes will be rescheduled or compensated at ICSA's discretion.
• Minimum class sizes may apply. If a course does not meet minimum enrolment, ICSA may offer to transfer the student to an alternative course or provide a full refund.

ICSA expects all students to maintain a professional and respectful attitude at all times, both within the premises and on any ICSA digital platform.

Attendance Requirements:

• A minimum of 75% attendance is required to qualify for course completion certificates. Students falling below this threshold may be required to repeat the course at full cost.
• Students must notify ICSA in advance of any planned absence. Persistent unexplained absences may result in the student being withdrawn from the course without refund.
• Punctuality is expected. Repeated late arrivals may be recorded as absences at the instructor's discretion.

Code of Conduct:

• Students must treat instructors, staff, and fellow students with respect and courtesy at all times.
• Any form of harassment, bullying, discrimination, or disruptive behaviour will not be tolerated and may result in immediate dismissal without refund.
• Mobile phones must be silenced during class unless specifically required for the lesson.
• Students are responsible for the care of ICSA equipment and facilities. Any damage caused will be charged to the responsible student.

Upon successful completion of a course, students will receive a certificate of completion issued by ICSA. For UK-accredited programs, certification is issued by the relevant accrediting body (e.g. QUALIFI) subject to their own requirements and timelines.

• Certificates are issued in the name provided at the time of registration. Students are responsible for ensuring their name is correctly recorded. Requests to reissue certificates with corrected names may incur an administrative fee.
• ICSA certificates confirm completion of the specified course. ICSA does not guarantee employment, specific examination scores, or university admission outcomes.
• For IELTS and PTE Academic preparation courses, ICSA is a preparation centre only. Examination registration, fees, and official scores are handled by the relevant examination bodies (British Council / IDP for IELTS; Pearson for PTE).
• Lost or damaged certificates may be replaced upon written request. A replacement fee applies.

All course materials, curricula, presentations, handouts, assessments, and digital content provided by ICSA are the intellectual property of ICSA or its licensed content providers. These materials are provided for the personal educational use of enrolled students only.

• Students may not copy, reproduce, distribute, sell, or share ICSA course materials in any format without prior written permission from ICSA management.
• Recording of classes (audio or video) is strictly prohibited without explicit written consent from the instructor and ICSA administration.
• Any projects, work, or assessments created by students during their course remain the property of the student. However, ICSA may use anonymised student work as examples for educational or marketing purposes with consent.

Violations of intellectual property rights may result in course dismissal and potential legal action under Kuwaiti law.

ICSA collects and processes personal data as necessary to administer student enrolment, deliver courses, issue certificates, and communicate with students. By enrolling, students consent to this processing.

Data we collect includes:

• Full name, nationality, and identification document details
• Contact information (phone numbers, email addresses)
• Payment and fee records
• Attendance records, assessment results, and progress notes
• Photographs taken at graduation ceremonies or events (with consent)

How we use your data:

• To process and manage your enrolment and course records
• To issue certificates and communicate with accreditation bodies
• To contact you regarding your course, schedule changes, or ICSA announcements
• To comply with applicable legal and regulatory requirements in Kuwait

ICSA does not sell student data to third parties. Data may be shared with external accreditation bodies (QUALIFI, British Council, Pearson) solely for certification purposes. Students may request access to their personal data by contacting [email protected].

ICSA strives to provide high-quality education and a safe learning environment. However, to the fullest extent permitted by Kuwaiti law, ICSA shall not be liable for:

• Any indirect, incidental, or consequential loss arising from enrolment or participation in ICSA programs
• Employment outcomes, salary expectations, or career results following course completion
• Examination results for externally administered tests (IELTS, PTE, QUALIFI assessments)
• Loss or theft of personal belongings on ICSA premises
• Service disruptions caused by force majeure events including but not limited to government directives, public health emergencies, or natural disasters
• Technical issues affecting the student portal (icsakuwait.com) outside of ICSA's direct control

ICSA reserves the right to update or amend these Terms and Conditions at any time. Changes will be posted on the ICSA website (icsa.us) with the updated effective date. Continued enrolment or use of ICSA services following any update constitutes acceptance of the revised terms.

For material changes affecting currently enrolled students, ICSA will make reasonable efforts to notify students via the contact details provided at registration. It is the student's responsibility to keep their contact information current.

Students are encouraged to review these terms periodically. The most current version of these Terms and Conditions supersedes all previous versions.

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Kuwait. Any disputes arising from enrolment or use of ICSA services shall be subject to the exclusive jurisdiction of the courts of Kuwait.

If you have any questions, concerns, or complaints regarding these terms or any aspect of ICSA's services, please contact us: